"If you do not know the past, you cannot understand the present and you cannot shape the future" - this Chinese wisdom is one of the maxims of Gerrit de Wall, head of the vehicle registration office of the district of Leer. De Wall knows what he's talking about - he's been working for the Leer district for 30 years. At that time, the Admissions Office was characterized by a low proximity to citizens, low case numbers, huge storerooms for files and little use of automated data collection. Today, the situation is quite different: the traffic department of the Public Order Office, which is divided into a fine, registration and driving license, handles 65,000 registrations, registrations or deregistrations every year - completely electronically. These are 200 visitors per day with approx. 260 events in total. The 142,000 vehicles listed in the inventory are also managed digitally.
Gerrit de Wall, head of the vehicle registration office of the district of Leer © Landkreis Leer Show in original size 4051 KB - 2588 x 3816 For all approval processes, great importance is attached to digitization - hand files have long since been replaced by electronic files. Thus, at the workstations of the clerk, in addition to a single-entry scanner for the digital recording of documents such as proxy authorizations, vehicle licenses, reports or certificates, there is also a signature pad for signing all approval processes.
Electronic signature in the vehicle registration office © Landkreis Leer Show in original size 441 KB - 1280 x 1920 Specifically, since 2016, the Road Traffic Office has been using the signature pad signotec Delta, which allows A4 documents to be displayed in their original width and read completely. In addition, a slide show with six pictures has been uploaded to the pad, giving visitors an impression of the Leer district. With the associated pen, the citizen can not only sign, but also scroll through the document. The electronic signature then complies with the requirements of the EU-wide eIDAS Regulation. Technically, the signature pads are connected via the interface signoPAD-API to the vehicle management software of the district. Thus, the signed registration document is automatically added to the eAkte of the respective vehicle or vehicle owner. The saved material and personnel costs are enormous: Previously, one pallet of paper was used per month. The documents were first disengaged, then signed, scanned and then burned as "garbage". "Within six months, the initial cost of the signature pads had already paid off," said de Wall.
In addition to the feeder scanner and the signature pad, there is also an object scanner for recording the license plates at some workstations. In addition to the registration of the license plate size, this also stores the seal plaques including the platen numbers.
Another important point is the digital networking in terms of data exchange. While the registration data are retrieved electronically at the Federal Motor Transport Authority and are also transmitted there again, insurance data can be obtained from the General Association of the German Insurance Industry. The main examination data are also requested digitally from the umbrella organization of experts. At the same time, in the background, the digital control is required as a prerequisite for the registration of a vehicle: In addition to the vehicle tax arrears at the main customs office, the arrears in the vehicle registration at the county cashier are checked. In addition, an adjustment of the pressure piece numbers is made.
The digitization measures also have a positive side effect in terms of citizen service. Online scheduling, which is used by 20% of citizens, avoids long waiting times. The SMS service is also particularly convenient for notifying the completion of a request for citizens as well as the online waiting display. Online Wish Flag is also a popular and widely used service.
signotec Delta with slideshow of the district of Leer © Landkreis Leer Show in original size 434 KB - 1920 x 1280 But if you want, you can also completely save yourself from having to go to the authorities: Since 2015, it has been possible to deregister online and, since 2017, to re-register vehicles online. From the end of 2019 the complete Internet-based registration and re-registration is planned.
In view of these numerous digitization successes, many of the requirements of the online access law to be implemented for all municipalities by 2022 - such as the media-break-free access to electronic administrative services - in the district of Leer already met to a large extent.