Contact Technical Support

You need technical support?


Sometimes some technical assistance is necessary. We offer you these on the following pages, but would also be happy to support you personally.

So that we can always help you as quickly and efficiently as possible, please always have the following information ready:

  • Your customer number
  • Which software is used
  • Version number
  • Exact error description
  • Possible log files
  • Guide to reproducing the error


The easiest way to bundle this information is to use the support contact form on our website. The form is used to generate your personal support ticket in our system, whereupon an employee can quickly and easily take care of your error.

  

Customers WITH Software Maintenance Contract



As a customer with an active software maintenance contract (AMS), you receive free support from us by telephone and e-mail. These requests are treated with the highest priority.

  • Ticket system: Using the support contact form, you can create a ticket quickly and easily.
  • By telephone: You can also reach our technical support Monday through Friday from 8:00 to 17:00 via the central telephone number in Ratingen (+49 (2102) 53575-10).

  

Customers WITHOUT Software Maintenance Contract

As a customer without an active software maintenance contract (AMS), you receive telephone support via the support hotline, which is subject to a fee, as well as free support by e-mail, whereby the processing of queries is classified as being of low urgency (compared to software maintenance customers).

  • Ticket system: The support contact form allows you to create a ticket quickly and easily.
  • Hotline: You can reach our support team from Monday through Friday from 9:00 to 16:00 by calling the chargeable number 0900-1744667*.

*The call costs you 2,50 EUR per minute incl. VAT from the German landline network. Please note that the hotline can not be reached via mobile phone or from abroad.
 
 

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